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Heimdall Power is seeking a customer success manager

Stillingstittel

Customer Success Manager

Om stillingen og arbeidsgiveren

WHO WE ARE:

Heimdall Power is a fast-growing Norwegian tech company, established in 2016. We have global ambitions and are already present in 17 European countries as well as the US and Asia. We provide solutions to optimize power grids worldwide, promoting a swift, secure and affordable green energy transition. Our unique offering combines software and sensors to increase grid capacity and monitor asset health. By enabling more efficient use of existing infrastructure we reduce carbon footprints while at the same time creating value for society, industry and our shareholders.

THE POSITION:

We are seeking a Customer Success Manager to ensure customers maximize the value of our solutions. This role requires a profound technical background in the Power Transmission and Distribution domain, with an added emphasis on relationship management, and customer advocacy.

RESPONSIBILITIES:

• Customer Relationship Management: Build and maintain strong relationships with customers to understand their needs and ensure long-term success.

• Upselling & Expansion: Identify opportunities for expanding our solutions within existing customer accounts.

• Onboarding & Adoption: Guide customers through the onboarding process, ensuring a smooth transition and alignment with their objectives.

• Customer Advocacy: Act as the voice of the customer within Heimdall Power, providing insights to the technical, product and sales teams to improve our offerings.

• Performance Monitoring: Track customer KPIs and proactively address challenges to optimize value realization.

• Collaboration: Work cross-functionally with internal teams.

QUALIFICATIONS:

• Bachelor’s or Master’s degree in Technology, Engineering, or a related field.

• At least 3 years of experience in the Power Transmission and Distribution industry or similar technical domains.

• Strong understanding of grid technologies and grid operations

• Fluency in English is required.

SKILLS:

• High sense of ownership, proactive attitude, and solution-oriented mindset.

• Comfortable in a customer-facing role such as Customer Success, Account Management.

• Ability to identify upsell opportunities and influence commercial expansion.

• Comfortable to manage multiple projects, tasks, and customer interactions simultaneously.

• Ability to work effectively within an international team.

• Flexibility to accommodate occasional work outside standard business hours.

WHAT WE OFFER:

• Competitive compensation package

• An energetic, young, and dynamic work environment

• A chance to work with top-tier technology and contribute directly to the green transition on a global scale

• Professional development. We strongly believe in the growth of our employees. At Heimdall Power, you will be given the necessary tools to grow as a person and a professional.

• Work-life balance. We offer flexible working conditions, allowing you to balance your professional and personal life.

At Heimdall Power, you’ll have the opportunity to work at the intersection of cutting-edge technology and to ensure that we drive customers towards success, helping towards a meaningful change in the energy sector. If you’re passionate about developing the electrical grid, project management, thrive in a collaborative environment, and excel at building strong customer relationships, we want to hear from you!

Arbeidssted

Oslo

Stillingstype

Fast

Kontaktinfo

Driftsleder – Drift
Ann Charlotte Valheim
Tlf: 92022538
Mail: ann.charlotte@heimdallpower.com

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